Refund policy
Last Updated: May 2026
Welcome to Professors Clothing. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where possible
- Include proof of purchase or order confirmation
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Made-to-order products
- Personalized or customized items
- Digital products and downloadable content
- Gift cards
- Sale or clearance items (unless required by applicable law)
3. Print-on-Demand Products
Many Professors Clothing products are produced specifically for each customer after an order is placed.
Because these items are made to order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer
- Change of mind
- Preference changes after purchase
Please review sizing information carefully before placing your order.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If approved, we will provide a replacement, store credit, or refund at no additional cost.
5. Return Process
To initiate a return, contact our customer support team at:
Email: support@professorsbrand.com
Please do not return items without prior authorization.
Once your return request is approved, you will receive instructions regarding the return address and shipping process.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was damaged upon arrival
- The item was defective
- We sent the wrong item
Original shipping fees are non-refundable unless required by law.
7. Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Processing times may vary depending on your payment provider or bank.
8. Exchanges
We only replace items if they are defective, damaged, or incorrectly fulfilled.
If you need a replacement for an approved issue, please contact us with your order details.
9. Order Cancellations
Orders may be canceled within 12 hours of purchase, provided production has not already begun.
Once production starts, cancellation requests cannot be guaranteed.
10. Consumer Rights
Nothing in this policy limits any rights available to consumers under applicable consumer protection laws.
11. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact:
Professors Clothing
Email: support@professorsbrand.com
Website: www.professorsbrand.com