Privacy policy

PRIVACY POLICY

Last Updated: May 2026

Welcome to Professors® ("Professors", "we", "us", or "our"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.professorsbrand.com (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHO WE ARE

Professors® is a clothing and lifestyle brand operating through:

Website: www.professorsbrand.com

Email: support@professorsbrand.com

For the purposes of UK data protection law, including the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Professors® is the Data Controller responsible for your personal information.

 2. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

Identity Information

- Full name
- Username or account details
- Date of birth (where provided)

Contact Information

- Billing address
- Shipping address
- Email address
- Telephone number

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store complete payment card information on our servers.

Payment providers may include:

- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Clearpay
- Credit and Debit Card Providers

Transaction Information

- Products purchased
- Order history
- Returns and refunds
- Delivery information

Technical Information

When you visit our Site, we may automatically collect:

- IP address
- Browser type and version
- Device type
- Time zone settings
- Operating system
- Referral URLs
- Website activity and analytics data

Customer Service Information

Information you provide when contacting our support team, including:

- Email correspondence
- Support requests
- Reviews and feedback
- Complaint information

3. HOW WE COLLECT YOUR INFORMATION

We collect information:

 Directly From You

When you:

- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Enter competitions or promotions

Automatically

Through:

- Cookies
- Website analytics
- Advertising technologies
- Server logs
- Tracking pixels

From Third Parties

Including:

- Payment providers
- Shipping providers
- Analytics services
- Advertising platforms

4. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

- Process and fulfil orders
- Manage payments and refunds
- Deliver products
- Provide customer support
- Verify identity and prevent fraud
- Improve our products and services
- Personalise your shopping experience
- Send marketing communications (where permitted)
- Comply with legal obligations
- Protect our business and customers

5. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process personal information based on:

Contractual Necessity

To fulfil orders and provide requested services.

Legitimate Interests

To operate, improve and protect our business.

Legal Compliance

To comply with tax, accounting and legal obligations.

Consent

Where required for marketing communications and certain cookies.

6. SHARING YOUR INFORMATION

We may share personal information with trusted service providers, including:

- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Customer support software providers
- Marketing and advertising partners
- Professional advisers
- Regulatory authorities when legally required

We never sell your personal information to third parties.

7. ADVERTISING AND ANALYTICS

We may use services such as:

- Google Analytics
- Google Ads
- Meta Ads (Facebook and Instagram)
- TikTok Ads
- Pinterest Ads
- YouTube Ads
- X (formerly Twitter) Ads
- Snapchat Ads

These services help us understand website usage, measure advertising performance, and provide relevant advertisements.

You can manage advertising preferences through the relevant platform settings.

 8. COOKIES

We use cookies and similar technologies to:

- Enable website functionality
- Remember user preferences
- Analyse website performance
- Improve user experience
- Deliver relevant advertising

You can control cookies through your browser settings.

Blocking certain cookies may affect website functionality.

 9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

- Fulfil orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

10. INTERNATIONAL TRANSFERS

Your information may be transferred and processed outside the United Kingdom.

Where international transfers occur, we implement appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

11. YOUR RIGHTS

Subject to applicable law, you may have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:

support@professorsbrand.com

12. CHILDREN'S PRIVACY

Our Site is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children under 16.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

13. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal information against:

- Unauthorised access
- Alteration
- Disclosure
- Loss
- Misuse

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the Site following any changes constitutes acceptance of the updated Privacy Policy.

15. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Professors®

Email: support@professorsbrand.com

Customer Support Hours:

Monday to Friday

09:00 – 16:00 (UK Time)

16. COMPLAINTS

If you are unhappy with how we handle your personal information, you may contact us first so we can attempt to resolve your concern.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint